Agile Digital Business Analysis with Project Management expertise facilitating the planning and delivery of organisation/change initiatives. I apply best-practice techniques and methodologies (ISEB, Agile, LEAN, Prince2) with experience across ICT Operations, Service Delivery, Finance, Higher Education, Web, Marketing and Communications. I am personable, pragmatic, analytical, solution-orientated and delivery-focussed.

• 2019 BPMN 2.0 Foundation and Practitioner (Level 1 and 2)
• 2016 Business Analysis Requirements Engineering (BCS/ISEB)
• 2015 Business Analysis Foundation Certificate (BCS/ISEB)
• 2014 Prince2 Practitioner (APMG International/Axelos)

• British Computer Society (ISEB/BCS)

Manchester (Dec 2019 - Current)

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Birmingham (July 2019 – September 2019)

Supporting the development of the client’s (The Solicitor’s Regulation Authority) self-service web portal, ‘MySRA’.

• Eliciting functional requirements. Producing to-be process scenarios for portal functionality
• Translating requirements into user stories (BDD), journey maps, personas and wireframes for portal MVP/user experience (UX) propositions
• Challenging the business around requirements, resolving gaps or conflicts. Responding to development change requests
• Testing outputs (user-centred focus)
• Agile methodology approach. Kanban workflow management. Velocity and burn-down charts for delivery status/reporting
• MS Visio, Camunda, Photoshop, Jira/Confluence

Milton Keynes (Nov 2018 – Feb 2019)

Systems and operational process analysis across 7 business areas and 4 faculties. Part of the University’s Enhancing Employability and Career Progression Programme (EECP) programme and inputting into the Core System Replacement Programme (CSR).

Delivery of three ‘future way of working’ strategic reports (Systems, Rules of engagement and Marketing/communications) which focussed upon joining-up the University’s employer-student-engagement relationship management journey capabilities and facilitated through a single CRM system.

• Leading process mapping workshops to capture as-is employer-engagement activities, issues, gaps, systems interactions and the customer journey (across 7 business areas and 4 faculties)
• Delivery of a Systems mapping report inputting into the Core System Replacement (CSR) programme – indicating current CRM system reach and touchpoints across the estate
• Delivery of a future-state proposition modelling the joined-up service. Highlighting possible strategic quick-wins and potential short and long-term solutions
• Delivery of a Rules of engagement report detailing a best-practice model of sign-posting and interactions between the University, employers and students (to enhance employer requests and student career progression elements)
• Delivery of a Marketing and communications report identifying potential improvements to the customer journey, user experience and online service provisions

Warwickshire (Feb 2018 – June 2018)

Development of 2 outline business cases for the Council’s Digital by Design strategic programme.

Supporting a tactical work-stream to identify potential opportunities where digital technologies could be applied to deliver key benefits (i.e. transactional efficiencies, financial savings and improved customer service/experience).

• Sprint-based planned approach to produce outputs and deliver business cases within 6 weeks
• Coordinating project teams of key business stakeholders to gather key business metrics (operational process and data, financial data, systems, KPIs and user experience) in order to develop data-driven and evidence-based business cases which align to clear digitally-focussed solutions
• Leading process workshops to map end-to-end as-is processes and customer journeys. Eliciting user stories, personas, user roles and responsibilities
• Leading verification workshops to further identify risks, issues, pain-points, waste, current workarounds and inefficiencies through root-cause analysis and by applying LEAN principles

Birmingham (July 2017 – Sept 2017)

Process analysis supporting a HR Business Process Re-engineering project and inputting into an Oracle ERP system upgrade.

• Leading process mapping workshops to capture as-is processes, system interactions, issues, requirements, gaps and opportunities
• Producing Summary (level 2), Process (level 3) and Task (level 4) level documentation
• Re-modelling new to-be processes in alignment with the HR future Target Operating Model (TOM)s
• Supporting the ICT Implementation team with aligning the to-be processes with the functionality of the new system and supporting the development of Standard Operating Procedures (SOPs)
• MS Visio, BPMN, LEAN

Leeds (Feb 2017 – March 2017)

Production of an options/technical report concerning an inline open data system toolkit. Analysing and identifying any possible wider data sharing opportunities between multiple other NHS England/NHS data systems.

• Interviewing key stakeholders of respective data systems across multiple NHS business units
• Eliciting requirements, benefits, issues and impacts to identify opportunities around health ‘open-data’ needs for both internal and external end users
• Summarising findings into an options report indicating how open data can be made more widely available across various NHS systems and departments
• Communicating developments to the Data Policy Unit Team, associated stakeholders and 3rd party developers

Birmingham (Nov 2016 – Jan 2017)

Discovery and process analysis inputting into a wider Finance transformation programme (ERP & CRM upgrade).

• Mapping as-is Finance processes (payroll, expenses and procurement) to capture issues, gaps and system interactions
• Modelling to-be propositions to assess impacts and initialise a future operating model for the Finance function

Birmingham (Dec 2015 – Sept 2016)

Business analysis supporting a wider programme of digital service delivery transformation/change initiatives.

• Process mapping university operational processes (HR, Finance, Procurement and Student)
• System mapping capturing operational touchpoints with the Student Information System (SITS), the Student Attendance Monitoring System (SAM), the Student Records System (SRS), the CELCAT timetabling systems and other University systems
• Requirements gathering and management, user stories and journey mapping, workshop management
• Solution market scanning/soft-market testing and engaging with third-party vendors around digital solutions
• Supporting Enterprise and Technical Architects with solution implementations
• Business case development, BPMN, BDD, system context diagrams, use cases, workflow mapping, data analysis, data flow diagrams, interviews and surveys

Birmingham (Feb 2015 – Dec 2015)

Supporting the Business Change team as part of the digital transformation programme.

• Development of business cases for the procurement of ICT solutions – scoping, risks and issues, options and costings
• Leading workshops and process modelling activities
• Requirements gathering and options appraisal development for the tendering/procurement of digital solutions

Birmingham (Oct 2014 – Dec 2014)

Maintaining content of 30+ NHS websites across the Midlands & Lancashire regions.

• Content management (Kanban/Agile workflow management)
• Joomla, WordPress and Drupal CMS environments
• HTML, CSS3, Bootstrap, Web and graphic design (Photoshop CC)

Birmingham (Aug 2013 – Oct 2014)

Project management delivering the organisations 2013 & 2014 West Midlands Medical Careers Fair and additional online marketing websites and solutions.

• Project management of recruitment events, marketing websites, photography and content management
• Engaging with stakeholders for requirements gathering. Creating online product prototypes/visualisations
• Designed and delivered CMS training programme to support a web content management workflow change initiative